FAQ
Do you need help?
frequently asked Questions
Order
Where does it ship to?
Delivery takes place domestically (Germany) and to the following countries: Belgium, Bulgaria, Denmark, Estonia, Finland, France, Greece, Ireland, Italy, Croatia, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Austria, Poland, Portugal, Romania, Sweden, Slovakia, Slovenia, Spain, Czech Republic, Hungary, Cyprus, Switzerland.
Payment options
- Payment by Mastercard
- Payment by Visa
- Payment via Amex
- Payment by Diners
- Payment via Discover
- Payment via Paypal (Express)
- Payment via Klarna
Further payment details
If you pay by credit card, your credit card account will be debited when the goods are shipped. If you have any questions, you can find our contact details in the legal notice.
Delivery times
Unless a different deadline is specified in the respective offer, the goods will be delivered domestically (Germany) within 2-4 days, for deliveries abroad within 2-8 days after conclusion of the contract (if advance payment has been agreed, after the time of your payment instruction).
Please note that there is no delivery on Sundays and public holidays.
If you have ordered items with different delivery times, we will send the goods in one shipment, unless we have made different agreements with you. In this case, the delivery time is determined by the item with the longest delivery time that you ordered.
Shipping
Germany
We charge a flat rate of €4.95 per order for domestic shipping costs.
We deliver free shipping for orders over €69.00.
Austria
4.95 euros
We deliver free shipping for orders over €69.00.
In the EU
9.95 euros
Switzerland
Please use our Swiss shop: walgenbach-shop.ch
